Our Complaints Procdeure

We hope you never feel you have cause to complain, but if you do, we want to be honest with you and show you the process below. 

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Engage Mortgage Brokers Limited is an appointed representative of Sesame Ltd which is authorised and regulated by the Financial Conduct Authority. 

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We are committed to providing a professional service to all our customers.

If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.

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You can make a complaint by any reasonable means including telephone, letter, or email.

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Our contact information:

• Write to: 2 The Sidings, Weston-Super-Mare, BS24 8FG

• Telephone: 01934 900 222

• Email: enquiries@engagemb.co.uk

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If you prefer, you can also refer your complaint to our Network Sesame Ltd directly using the following contact details:

• Write to – The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.

• Telephone: 0345 0456800 (Mon – Fri 9am – 5pm)

• Email: customerrelations@sbg.co.uk.

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